Welcome to Rentr. These Terms of Service (Terms) are an agreement between you and Rentr (the company operating rentr.ae). They explain the rules for using our website, mobile interfaces, and services (together, the Service). Please read them carefully, by using Rentr, you agree to them.
If anything here is unclear, write to us at info@rentr.aeand we’ll explain in plain English.
1. Acceptance and eligibility
By creating a Rentr account or otherwise using the Service, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy.
You must be at least 18 years old to use Rentr. Rentr is not intended for, and we do not knowingly collect personal data from, anyone under 18.
If you are using Rentr on behalf of a company, partnership, or other legal entity, you confirm you have authority to bind that entity to these Terms, and “you” in these Terms means both you personally and that entity.
2. Your account
You must give us accurate, current, and complete information when you sign up, and keep it up to date. You are responsible for everything that happens on your account, so keep your login details safe. Tell us right away at info@rentr.ae if you think your account has been compromised.
We may suspend or close any account that contains information we reasonably believe is false, misleading, or fraudulent, or that has been used in breach of these Terms.
You may sign in with email + password, Google, or Apple. If you sign in with a third-party provider, that provider’s terms also apply to that login.
3. The three roles on Rentr
Rentr is a marketplace with three user roles. By selecting a role at signup (or by being invited into a role by another user) you agree to the role-specific provisions below in addition to the general Terms.
3.1 Tenants
A tenant is an individual occupying or about to occupy a rental unit in the UAE. As a tenant you may use Rentr to:
- Link to your unit using an Ejari number, Makani code, or an invite from your landlord
- Report maintenance issues (text + photos)
- Choose to pay a verified contractor directly through Rentr for the work (“self-pay”), or
- Escalate the request to your landlord for approval
You confirm you have the right to occupy the unit you link to. Submitting an Ejari number you don’t have authority to use is a breach of these Terms and may also be unlawful under UAE law.
3.2 Landlords
A landlord is an individual or entity that owns or has authority to manage one or more UAE rental units. As a landlord you may use Rentr to:
- Add units to your portfolio
- Invite tenants to occupy those units
- Receive, review, approve, or decline maintenance requests
- Authorise spend on maintenance work up to limits you set
You warrant that for every unit you add to Rentr, you are the registered owner or you hold a written, lawful authorisation from the owner to manage that unit. Rentr is not in a position to verify this independently and relies on your warranty.
3.3 Contractors
A contractor is a UAE-licensed business or sole trader that performs maintenance services. To list on Rentr you must apply, upload your trade licence, Emirates ID, insurance, and any trade-specific permits, and be approved by Rentr Admin.
The detailed terms that apply to your role as contractor are in the Contractor Agreement, which you accept at onboarding.
4. Fees and VAT
4.1 Tenant fees
Reporting a maintenance request is free. If you choose to pay a contractor through Rentr, the price displayed before payment includes all applicable taxes and is the full amount you’ll be charged.
4.2 Landlord fees
Landlords do not pay a subscription or per-unit fee to Rentr. Rentr’s landlord-facing features (portfolio dashboard, request approval, audit trail) are included at no charge for the current phase of the platform. We’ll give at least 30 days’ notice before introducing any landlord-side fee.
4.3 Contractor fees
Rentr charges contractors a service fee (excluding VAT) for each completed job booked through the platform, plus applicable payment-processing fees. The specific rate is disclosed to each contractor in the Contractor Agreement they accept at onboarding. The remainder is paid out to the contractor’s nominated UAE bank account in accordance with the payment partner’s standard payout schedule.
4.4 VAT
Where Rentr is VAT-registered, Rentr will issue tax invoices for its services (service fee to contractors) in accordance with the UAE Federal Tax Authority’s rules. Contractors are responsible for their own VAT registration and for issuing their own tax invoices to tenants where required.
4.5 Changes to fees
We may change Rentr’s service-fee rate by giving you at least 30 days’ noticeby email or in-app message. If you don’t agree, you can stop using the Service before the new prices take effect.
5. Payments, refunds, and chargebacks
5.1 Payment processor
All payments on Rentr are processed by a regulated third-party payment partner. By making or receiving payment through Rentr you also agree to the payment partner’s terms of service. Rentr does not store your card or bank-account details, those are held by the payment partner in their secure systems.
5.2 Refunds
If a contractor doesn’t show up, abandons a job, or performs work that materially fails to meet what was agreed, you can request a refund through your account. We aim to resolve refund requests within 5 business days. If we agree with you, the refund is processed back to your original payment method (typically 5–10 business days to appear).
We do not refund work that has already been satisfactorily performed.
We are confirming whether a 7-day cooling-off period applies under Federal Law No. 15 of 2020 on Consumer Protection for services booked on Rentr.
5.3 Chargebacks
If you raise a chargeback with your bank without first contacting us, we may suspend your account while the chargeback is investigated. The payment partner’s chargeback decision binds us. We reserve the right to recover from you any chargeback fees and loss caused by an unsubstantiated chargeback.
6. User-generated content
You retain ownership of the photos, descriptions, ratings, and other content you post on Rentr (Your Content). By posting Your Content, you grant Rentr a worldwide, non-exclusive, royalty-free licence to host, store, display, copy, transmit, and adapt Your Content only as needed to operate the Service (for example: showing your maintenance-request photo to the contractor you’ve chosen, displaying your rating on a contractor’s profile). This licence ends when Your Content is deleted, except for backup copies kept for the period stated in our Privacy Policy.
You warrant that:
- Your Content is yours to share, or you have permission from everyone in the photos
- Your Content doesn’t infringe anyone’s rights, isn’t defamatory, and isn’t unlawful under UAE law (see Section 7)
We may remove any User Content that we reasonably believe breaches these Terms or any law. Where the content is a rating or review of a contractor or tenant, we may also give the subject a right to reply before publication. We don’t generally pre-screen content.
7. Acceptable use
You may not, and may not let anyone else, use Rentr to:
- Break UAE law (including the Cybercrimes Law (Federal Decree-Law No. 34 of 2021), the PDPL, and IP laws)
- Defame, harass, threaten, or impersonate anyone
- Upload another person’s photo or identity document without their consent
- Misrepresent your Emirates ID, Ejari, Makani, DEWA premise, DLD property number, or any other government identifier
- Solicit work or payments outside the Rentr platform once you’ve been introduced to a counterparty through Rentr (anti-circumvention, see Section 7.1)
- Send unsolicited marketing through Rentr’s messaging
- Probe, scan, or attempt to breach Rentr’s security
- Scrape, crawl, or extract content other than what Rentr’s official APIs return to you
- Use Rentr to coordinate, plan, or document activity that violates building rules, planning rules, or civil defence rules in the UAE
7.1 Anti-circumvention
If a contractor and a landlord or tenant first connected via Rentr take their dealings off-platform to avoid Rentr’s service fee, this is a material breach of these Terms. We reserve the right to recover lost fees and to remove either party from the platform.
8. Service availability and limitations of liability
8.1 As-is
We work hard to keep Rentr reliable and useful, but we provide the Service “as is” and “as available”. We do not warrant that the Service will be uninterrupted, error-free, or secure against every possible attack, nor that any specific contractor will perform to any specific standard.
Rentr is a marketplace and coordination platform. Rentr is not the contractor, not the landlord, not the tenant, and not a party to the tenancy or the maintenance contract between users.
8.2 Our role in verification
When we mark a contractor as “verified”, we mean we have, at the time of verification, reviewed documentary evidence supplied by the contractor (trade licence, Emirates ID, insurance, trade-specific permits). Verification is not a guarantee of work quality, ongoing licence validity, or freedom from defects.
8.3 Limits on liability
To the maximum extent permitted by UAE law:
- We are not liable to you for indirect, incidental, consequential, special, or punitive damages, lost profits, lost revenue, lost data, or loss of goodwill arising from your use of Rentr
- Our total aggregate liability to you arising from or relating to the Service in any 12-month period is capped at the greater of AED 1,000 or the total fees you paid to Rentr in that same 12-month period
- Nothing in these Terms excludes liability that cannot lawfully be excluded under UAE law (for example, liability for death, personal injury caused by our negligence, or fraud)
Cap quantum and exclusions will be confirmed against UAE jurisprudence; the cap may differ for contractors who pay more in platform fees than AED 1,000.
9. Indemnification
You agree to defend, indemnify, and hold harmless Rentr (and its directors, officers, employees, and agents) from any claim, demand, loss, or expense (including reasonable legal fees) arising from:
- Your breach of these Terms or any law
- Your User Content
- Your interactions with any other Rentr user
- Your misrepresentation of any identifier, document, or warranty you’ve given Rentr
10. Disputes and resolution
10.1 Talk to us first
If you have a problem, please email info@rentr.ae before escalating. We try to resolve issues within 10 business days.
10.2 Tenancy disputes are out of scope
Disputes between landlord and tenant about the lease itself (rent amount, eviction, deposit return, lease renewal) are not within Rentr’s remit. We will direct you to the Dubai Rental Dispute Centre (RDC) at the Dubai Land Department or the equivalent body in your emirate.
10.3 Formal dispute resolution
If we can’t resolve the dispute informally, the dispute will be resolved by the competent courts of Dubai, applying the law of the United Arab Emirates and the Emirate of Dubai.
Alternative forums to consider with counsel: DIFC Courts, DIAC arbitration. Choice affects cost, enforceability, and accessibility for international counterparties.
11. Governing law
These Terms are governed by the federal law of the United Arab Emirates and, where not inconsistent, the law of the Emirate of Dubai.
12. Termination and suspension
12.1 Your right to leave
You can close your account any time from your account settings or by emailing info@rentr.ae. On closure we will retain the data we are required to retain (e.g., transaction records for VAT and other statutory minimums) and delete the rest in line with our Privacy Policy.
12.2 Our right to suspend or close
We may suspend or close your account, with or without notice, if you breach these Terms, if your continued use poses risk to other users or to Rentr, if we are required to by law, or if you go inactive for an extended period and we give you reasonable advance notice.
12.3 What happens on termination
Sections that by their nature should survive termination will survive, including Sections 6 (User Content licence for our retained backups), 7 (Acceptable Use), 8 (Limits), 9 (Indemnity), 10 (Disputes), 11 (Governing Law), and 13 (Changes).
13. Changes to these Terms
We may update these Terms from time to time. If the change is material we’ll give at least 30 days’ notice by email or in-app message, and your continued use of Rentr after the change takes effect means you accept the new Terms. If you don’t accept, you can close your account before the change takes effect.
We keep an archive of past versions; ask us at info@rentr.ae if you want a copy.
14. Miscellaneous
- Entire agreement: Together with the Privacy Policy and any role-specific agreement (Contractor Agreement), these Terms are the full agreement between you and Rentr
- Severability: If any clause is held unenforceable, the rest of these Terms stay in effect
- No waiver:Our not enforcing a right doesn’t waive it
- Assignment:You can’t assign your rights or obligations under these Terms without our consent; we can assign ours to a successor in the business
- Notices: Notices to you may be sent to your registered email; notices to us to info@rentr.ae
- Language: These Terms are written in English.
UAE courts may require an Arabic version; we plan to provide a parallel translation and state which language prevails in case of conflict.
15. Contact
Rentr
Registered office address, to be inserted post-incorporation
Trade Licence No.: to be inserted
VAT Registration No. (TRN): to be inserted
Email: info@rentr.ae